🔄 Return & Refund Policy

At Al-Bravia, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

Eligible Returns

• Items must be returned within 7 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

• Used or damaged products.
• Products damaged due to misuse or improper handling.
• Clearance or promotional items unless received defective.

Refund Process

• Once your return is received and inspected, we will notify you of the approval status.
• Approved refunds will be processed to the original payment method within 7–14 business days.
• Shipping charges are non-refundable unless the error was on our side.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately with photos of the item and packaging.